Seasons5 Resort & Spa

Spa Etiquette – Seasons5 Spa Retreat

Name: Seasons5 Spa Retreat
Brand: Seasons5 Spa Retreat
Rating: 4.6 (61 reviews)

Observing spa etiquette is crucial for creating a serene and enjoyable environment for all guests. Adhering to guidelines on personal hygiene, punctuality, and our cancellation policy helps ensure a smooth and pleasant experience for everyone.

Cancellation / No Show policy

You will be required to pay a 50% deposit to secure your booking. If you need to cancel or reschedule, please give us 48 hours notice so your deposit can be refunded or transferred. Cancelling on the day of your treatment incurs a 100% charge.

If you have not arrived 15 minutes after the scheduled start time, your treatment will be cancelled and you will be charged full price.

Personal hygiene

Please shower before you arrive. Alternatively, arrive early and enjoy a shower using our Pure Fiji body wash. If you arrive dirty or with a strong body odour, your therapist will ask you to shower which may shorten your treatment time at your cost.

Timeliness

If you arrive late your treatment will be shortened, and you will be charged for the full treatment. Please call us if you are running late so we can be prepared to accommodate if possible.

Please arrive 10 minutes prior to your scheduled appointment start time so that you can get the full luxurious spa experience. You have access to our change rooms and relaxation lounge to sip herbal tea in a cosy robe daydreaming out the window overlooking the Seasons5 gardens.

If you have any queries, feel free to call us on 03 8376 5300 or email us at spa@seasons5.com.

Testimonials

Client Feedback

Seasons 5 Spa Retreat

4.7

Based on 68 reviews

review us on

Angelique Kelfkens

07:12 21 Dec 24

Enjoyed my massage today. Very relaxing!

April Papalexiou

06:30 11 Dec 24

I loved the whole experience from the moment I walked through the door. The atmosphere was calm and peaceful and the decor was elegant. I loved being able to enjoy a refreshment before and after treatment. Kylie was super accommodating to me and fulfilled all my wishes. She is a wonderful masseuse and beautician and I will be booking with her again and again. Had the best experience. Will recommend to everyone.

Kristi Adam

04:38 06 Dec 24

New favorite place, atmosphere and treatment were perfection.

Debra Kelly

02:12 26 Nov 24

Fraser Mackie

08:23 31 Oct 24

AMAZING!Massage was wonderful, the team was so friendly and kind.I had allot of shame around my dry scalp I have had for YEARS and their Pure Fiji Shampoo & Conditioner FIXED IT!New favourite shampoo... carry their Pure Fiji Oil everywhere I go!THANK YOU!I will definitely be coming back!

Rebekah Spencer-Pill

08:44 05 Oct 24

I have had MANY massages over my time from super expensive places in Daylesford and all around the world but this was hands down up there with the BEST - if not the best!!My wife and l saw Kylie and Brooke and they were both fantastic! The entire experience made us feel like we were on a tropical island and l really can’t believe we were just on Point Cook. Whether it’s remedial or relaxation massage that you are after, these amazing ladies will be able to help you out.We are booked on again and we CANNOT wait - thanks Season 5!

Jo Riches

13:39 02 Oct 24

This was my second treatment at this spa, and it was pure bliss! I went for the 1 hr massage, 30 min facial. I came in wanting treatment for a pretty sore neck, but also just wanting a relaxing experience. My treatment plan was adjusted perfectly to focus more time gently working my sore neck, but the overall massage was just so relaxing- it was a perfect mix. The facials here are also so amazing (I think I fell asleep!). I left feeling so much more movement in my neck, and completely relaxed. I highly recommend 5 seasons spa, and I can't wait to come back!

Louise Shaw

02:22 31 Aug 24

I just had an incredible experience with Brooke, who was both friendly and approachable. Her full-body massage and facial left me feeling truly special and completely relaxed. Highly recommended!

Cathy Maree

05:04 17 Jul 24

All I can say is WOW. Such a wonderful experience Had a one hour massage and my staff member Kylie found all my bad spots even before I told her. This was followed by a facial and omg the hot towels on the face!! I seriously did not want to get up! Add to that its overall ambience, a relaxation lounge for a cup of tea afterwards with the fireplace glowing. I would give this place 6 stars if I could. Will definitely be back.

Darren Watson

09:19 11 Jun 24

My wife and I both had a pedicure with Cheryl,It was the best pedicure that I have ever had.Was so relaxing (and fixed the bits that needed fixing) and so soothing that finished with a great calf massage.Thanks Seasons 5Will be back soonDarren & Sandra

Akanksha .Dwivedi

04:02 09 May 24

We came to this Spa retreat as a couple. This was the most relaxing and rejuvenating experience with Kylie and Ann. We got one hour of remedial massage which was very comforting. We also got one hour of body scrub and fijial scalp massage. Both Kylie and Ann were very warm and professional. Overall, it was a memorable experience. We are definitely coming back again!

Finnin Farinas

03:42 19 Apr 24

The Ultimate Spa Package experience was amazing. The place was pristine clean and relaxing ambience.

Lara Fourie

02:48 06 Apr 24

maretta Widjaja

00:46 12 Mar 24

The best experience as always. The massage was amazing, the vibe was so relaxing. The girls were so good at what they're doing. My all time favourite treatment ❤️.

Sally Edwards

07:42 18 Nov 23

Kylie is a fantastic therapist. Loved the new Bliss package. I added a facial and really didn't miss a massage at all. I can't recommend Kylie and Seasons5 Spa highly enough, the ambience, service and experience are great.

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Call Us : 03 8376 5300