
Our Spa Etiquette

Observing spa etiquette is crucial for creating a serene and enjoyable environment for all guests. Adhering to guidelines on personal hygiene, punctuality, and our cancellation policy helps ensure a smooth and pleasant experience for everyone.
Cancellation / No Show policy
You will be required to pay a 50% deposit to secure your booking. If you need to cancel or reschedule, please give us 48 hours’ notice so your deposit can be refunded or transferred. Cancelling on the day of your treatment incurs a 100% charge.
If you have not arrived 15 minutes after the scheduled start time, your treatment will be cancelled, and you will be charged full price.
Personal hygiene
Please shower before you arrive. Alternatively, arrive early and enjoy a shower using our Pure Fiji body wash. If you arrive dirty or with a strong body odour, your therapist will ask you to shower which may shorten your treatment time at your cost.
Timeliness
Please arrive 10 minutes prior to your scheduled appointment start time so that you can get the full luxurious spa experience. You have access to our change rooms and relaxation lounge to sip herbal tea in a cosy robe daydreaming out the window overlooking the Seasons 5 gardens.
If you arrive late your treatment will be shortened, and you will be charged for the full treatment. Please call us at (03) 8376 5300 if you are running late so we can be prepared to accommodate if possible.
Testimonials
Massage was wonderful, the team was so friendly and kind.
I had allot of shame around my dry scalp I have had for YEARS and their Pure Fiji Shampoo & Conditioner FIXED IT!
New favourite shampoo... carry their Pure Fiji Oil everywhere I go!
THANK YOU!
I will definitely be coming back!
My wife and l saw Kylie and Brooke and they were both fantastic! The entire experience made us feel like we were on a tropical island and l really can’t believe we were just on Point Cook. Whether it’s remedial or relaxation massage that you are after, these amazing ladies will be able to help you out.
We are booked on again and we CANNOT wait - thanks Season 5!
It was the best pedicure that I have ever had.
Was so relaxing (and fixed the bits that needed fixing) and so soothing that finished with a great calf massage.
Thanks Seasons 5
Will be back soon
Darren & Sandra


