Observing spa etiquette is crucial for creating a serene and enjoyable environment for all guests. Adhering to guidelines on personal hygiene, punctuality, and our cancellation policy helps ensure a smooth and pleasant experience for everyone.

Cancellation / No Show policy

You will be required to pay a 50% deposit to secure your booking. If you need to cancel or reschedule, please give us 48 hours’ notice so your deposit can be refunded or transferred. Cancelling on the day of your treatment incurs a 100% charge.

If you have not arrived 15 minutes after the scheduled start time, your treatment will be cancelled, and you will be charged full price.

Personal hygiene

Please shower before you arrive. Alternatively, arrive early and enjoy a shower using our Pure Fiji body wash. If you arrive dirty or with a strong body odour, your therapist will ask you to shower which may shorten your treatment time at your cost.

Timeliness

Please arrive 10 minutes prior to your scheduled appointment start time so that you can get the full luxurious spa experience. You have access to our change rooms and relaxation lounge to sip herbal tea in a cosy robe daydreaming out the window overlooking the Seasons 5 gardens.

If you arrive late your treatment will be shortened, and you will be charged for the full treatment. Please call us at (03) 8376 5300 if you are running late so we can be prepared to accommodate if possible.